General Venner Computer Services Questions

• What are the minimum system requirements needed to connect to the Internet?
• When can I call for technical support when all else fails?
• What are the "peak hours" for The Internet?
• How do I censor what my children/students access on the Internet?
• Can my computer get a virus off the Internet and if so, what do I do to prevent that?
• How do I find out about Internet hoaxes?
• What do all these new Internet terms mean? The Internet Glossary!

General Configuration Questions

• What is my "SMTP" or "Mail" server?
• What is my "POP3" server?
• What is my "NNTP" or "News" server?
• What is my "DNS" or "Domain Name" server?
• What is my email address?
• How do I change my password?

General Troubleshooting

• Why does my modem suddenly disconnect?
• Where can I find my modem's proper initilization string?
• I have a 56k modem, but I only connect at 42667 bps or 49333 bps. Why?
• I can't get connected with my COMPAQ/PACKARD BELL computer. Why?
• When I try to dial in, it says modem not responding. Why?

Windows 3.1

• I keep getting General Protection Faults when I run Netscape. What do I do?
• Why am I getting "ACCESS DENIED" when I dial in with Trumpet Winsock?
• How do I disable Call Waiting in Trumpet Winsock?

Windows 95 / 98

• How do I configure Windows 95 Dial-Up Networking?
• How do I disable Call Waiting in Dial-Up Networking?
• Windows 95 asks for a username & password when I bring up any Internet application. What do I do?

E-Mail Troubleshooting

• How do I configure Eudora?
• How do I get Eudora to remember my password?
• Who is the Mail Daemon and why is he sending me email?
• How do I configure 2 different email addresses with Eudora?
• Eudora says my password is incorrect, but I'm sure I typed it correctly. What could it be?

Netscape Navigator

• Why is my Netscape Navigator running so slowly?
• How do I get my mail and news program going?
• How do I view Venner Computer Services's Homepage and make it my home page?
• Netscape sometimes give us general protection faults, what should we try?
• What's with these wierd messages Netscape is giving me?
• What does it mean when I get "Netscape was unable to locate the server: www.domain.com"?

MAC users

• Mac TCP
• Mac PPP Basics
• Mac PPP Configuration
• Mac Troubleshooting

Other Useful Online Help Areas

• The Internet Help Desk
• EFF's (Extended) Guide to the Internet
• Netscape's Technical Support Site
• Newbie.Net Cyber Course